Call Features

Line Rental
Call divert, caller display, call waiting and ringback.

Who called ? (1471)
Dial 1471 on your telephone keypad to find out the telephone number of the last caller. Please note that if the number was through an older telephone exchange, or if the caller withheld their number then this feature will not operate.

Call return
If you have identified a caller using 1471, you can call them back simply by pressing 3. You will be connected automatically.

Number conceal (141)
Sometimes, you might want to conceal or suppress your own number, to prevent people from using 1471 to identify your number when you’re calling. To do this dial 141 and wait for the dial tone, then dial the number you want in the normal way. If you want to withhold your number permanently, please call us 150.

Caller display
This shows the number of your caller as the telephone rings. This feature works with most standard display handsets.

Call waiting
If you’re on a call, call waiting tells you - with a discreet beep every 10 seconds – if someone else is trying to get through. You can put the first person on hold while you speak with the new caller. When you hear the Call Waiting beep:

Press R (Recall button) to put the first caller on hold and to speak with the second caller

Press R again to return to the first caller

To switch between the two callers press R

To cancel call waiting for the duration of the call, press *72 at any time

Please note, Call Waiting and Voicemail cannot be active on the same phone line at the same time.

Three-way calling
This allows you to have a three way conversation between yourself and two other callers.

Call the first person and tell them you’re setting up a three-way call

Press R and wait for the feature tone (this sounds like a two-tone dial tone)

Enter the second person’s phone number

When they answer, press R - all speakers are now connected

If there’s no answer, pressing R reconnects you to the first person called

Call divert
If you’re expecting a call and have to go out, or just want to keep in touch, you can divert your calls to another phone in the UK, even mobiles. Calls are directed to your nominated number and the caller pays the normal cost of the call. The cost of diverting the call to your nominated number is added to your monthly bill at your usual rates.

Press *70

Enter the number you want calls diverted to (including area code, unless in the same STD area)

You will hear a confirmation tone (two beeps)

Replace the handset

To cancel diverts press #70

Call divert on busy (when you are on another call)
press *76

enter the number you want calls diverted to (including area code, unless in the same STD area)

You will hear a confirmation tone (two beeps)

Replace the handset

To cancel diverts press #76

Call divert on no answer
Press *77

Enter the number you want calls diverted to (including area code, unless in the same STD area)

You will hear a confirmation tone (two beeps)

Replace the handset

To cancel diverts press #77

Please note, an intermittent tone tells you that Call Divert is operating but you can still dial out. To change the number where you’re diverting calls, simply programme a new number. Calls cannot be diverted to operators, and diverted calls are charged as if you’re making a call from your phone to the diverted number.

Call divert is not available with Call Waiting.

Call barring
There may be times when you don’t want to make any calls, or when you just don’t want the phone to ring. Call barring stops your phone being used without your permission for outgoing calls (like premium rate services or international calls) or prevents incoming calls from disturbing you. This makes call barring ideal for shared households or families with teenagers.

Setting up call barring
Please call the Wightcable customer services team who will issue you with a PIN number and activate the service on your phone line. Call barring cannot be used to prevent reverse charge calls.

Outgoing call barring
Full call barring prevents any calls being made with the exception of 999 emergency calls

Partial call barring stops certain types of calls being made, like international, premium rate, most mobile phones and pagers

To make a call (bypassing call barring)
Press *80 and you will hear the feature tone (this sounds like a two-tone dial tone)

Enter your four-digit PIN

Enter the number you want to call

Cancelling call barring
Call Wightcable customer services quoting your telephone number.

Speed-dial
This service means you can pre-programme and store ‘frequently used’ numbers and then speed dial them using your telephone keypad.

You can enter and store a maximum of 30 short codes using the two-digit codes *00 to *29 inclusive.

Storing Speed-dial numbers
Lift handset and press *75

Enter the two-digit code (e.g. 04) then the phone number to be stored/dialled under that number enter # you’ll hear a confirmation tone (two beeps)

For example, if you want to store the number 0161 240 9900 at code 02, this would be the key sequence: *750201612409900#.

Using Speed-dial numbers
Press * followed by the two digit code/number that the phone number was stored against – for example, *13 for 01294231374
 

Reminder (alarm) calls
With this service, you can set a reminder call for a day and time of your choosing. This is sometimes referred to as an alarm call.

Reminder calls must be booked at least 15 minutes in advance

Dial *73HHMM# where HH is the hour and MM are the minutes in the 24-hour clock format - for example, 8.20am (twenty past eight in the morning) would be *730820# and 9.40pm (twenty to ten in the evening) would be *732140#

Once set, you can cancel the reminder call by dialling #73